MyCALL Properties - Resto Restoran Otomasyonu Restoran, cafe, pastane, bistro, bar ve kuruyemi� yaz�l�m� *MySYS Yaz�l�m*

IVR (Interactive voice response) :By means of IVR function, when customers dial the Call Center number 444 XX XX, an interactive voice guide them through the correct connection units.

Agents : Units that answer incoming calls.

Queu : This is the function that operates to organize incoming calls to be answered in a certain sequence.

Recording : This is the function that operates to record all incoming and outgoing calls digitally.

Time Conditions : This function operates to disable the Call Center at a verified time with a notice or transfer incoming calls to another line.

Call Center Gateway : This function operates to detect the caller IDs of PSTN (public switched telephone number) calls which carry analog voice data and transfers them digitally to Asteriks Server.

Asteriks SERVER : It connects incoming calls waiting on line to agents in a sequence. If all agents are busy, it keeps them waiting. Also, it keeps records of all calls.

Web Server: This is the main server that MyCALL application is in. Moreover , it enables e-mail services and CRM- Customer Relations Management applications.

MyCALL Customer Console : This is the program that agents use. Operations of Call Center take place in this program. Incoming calls are identified and related information is displayed on agent’s screen. If a customer is not defined, it opens a new registry.

Office Parcel-X : The related module of RESTO programs in offices print the orders coming from Call Center or web page and directs the process of collecting revenues.

Working System

Incoming calls to 444 XX XX are transferred to an agent’s computer through telephone gateway. That customer’s personal information and his/her last three orders are displayed on the agent’s MyCALL screen.

If a customer is calling for the first time, s/he is added on New Customer Registry page. When a new registration is added, the nearest office or restaurant to the customer is selected. After registration is completed, orders are taken. On orders page, orders can be received in special details. Then , the way of payment is chosen and sale is completed.

Once orders are taken, MyCALL transfers them through the internet (MyCELL) to Paket-X module of RESTO program in the related office/restaurant. Orders automatically appear on Paket-X screen and at the same time they are printed at the points of production. Once orders get ready, boxes are sent to addresses. After carriers come back with the revenues and hand them to cash desks, the process is completed on Paket-X and customer’s account in MyCALL Customer Console is closed. All these steps can be watched at the Call Center and if the customer calls again s/he is informed instantly.