MyCALL-Call Center Solutions - Resto Restoran Otomasyonu Restoran, cafe, pastane, bistro, bar ve kuruyemi� yaz�l�m� *MySYS Yaz�l�m*

Competition among rivals to provide the best and fastest service for customers is getting harder day by day, which force companies to develop themselves every minute. Especially chain restaurants and fastfood restaurants which have many customers that give orders to be delivered to their addresses in boxes prefer using central delivery management systems in order to give a more efficient delivery service and to have a better customer relation management . In this type of system, customers can give their orders by calling one single phone number (Call Center). The most important service that is provided by Call Center is that when a customer calls to give an order, personal information about him or her and his/her history ( previous orders) are displayed on screen and a proficient customer relations management is obtained. With MySYS Call Center Solutions , delivery service of chain restaurants or fastfood restaurants can be directed from one center in digital environment. All the process from a customer’s calling the center to the box being delivered can be managed by MyCALL.

Facilities presented by MyCALL include;

Orders can be given through one single number 444 XX XX
Efficient customer relations management is obtained with recognition of callers’ identities.
It is a great advantage to be familiar with a customer’s likes and preferences ( knowing his/her latest orders and other details) before your agent starts talking to him/her.
Directing an order to the nearest restaurant to the customer instantly results in quick delivery.
All process can be watched by Call Center.
You can send e-mails to customers on their special days (birthdays, Christmas, etc.)
You can sending e-mail to make announcement about promotions, news,etc.
You can record every call digitally, archive them and listen again if you need to.
Customers can gather bonus points or enjoy special discounts (MyCRM) with customer cards given, to them
You can get necerrary reports printed.
You can manage orders over a web page.